Refund policy — MOVESEA COM Skip to content

Refund policy


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No refunds or material claims will be accepted after 30 days of receipt. If an agreement is reached within this period, the material must be returned in perfect packaging, postage paid to our warehouses. If the order is canceled (provided that the necessary requirements are met), the cost of delivery of the sent goods or orders is not refundable If you are not satisfied with any of the products you have purchased, you may return it to us for a refund of the returned product cost within 30 days of the delivery of the products. All materials returned for reimbursement must be in ideal conditions of sale, as delivered, unused, undamaged and in their original packaging.

Please note that the product cannot be used and must be in a suitable condition for resale, including the original box and original markings.

Please do not stick tape or stickers directly on the box and / or packaging and wrap the item first. Only if we have made a mistake in sending the product (error in type, model, size, etc.), the cost of return and replacement will be borne by Senaitech S. L.


Technologically complex goods are non-refundable and cannon be exchange, with the exception of cases of factory defect proven by an independent technical examination.

How and when will I get my refund? 

Upon receipt of the returned material at our office, and after checking the status of the same, what will happen for a refund of the value of the product in accordance with the payment method used to pay for the order. Shipping and insurance costs are non-refundable. After the refund is processed, you will receive the money in your account within approximately 14 business days, depending on the method of payment and the conditions for crediting the money at your bank. 
Please note that packages are opened on a first come, first served basis. We try not to delay, but it may take several days. Refunds will be made according to the payment method you used to pay for the order.